pkiuck's Privacy Policy

1 Introduction

pkiuck ("we", "our", or "platform") is a trusted online gaming and betting platform in Bangladesh. Protecting the privacy of our users is one of our highest priorities. This Privacy Policy ("Policy") describes how pkiuck collects your personal information, the purposes for which that information is used, with whom it may be shared, and the steps we take to keep your information secure.

By using the pkiuck website, registering an account, or using any of our services, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with any term of this Policy, please refrain from using our platform. You may contact us directly for any issues or questions.

This policy applies together with the Terms and Conditions and Responsible Gaming policy. pkiuck is committed to complying with all applicable data protection regulations.

2 Information Collection

pkiuck collects information from you in various situations. The types of information collected are described in detail below:

2.1 Information You Provide Directly

Information you provide at the time of account registration includes:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport number (for KYC verification)
• Payment information — such as bKash, Nagad, Rocket, or Upay account numbers
• Address and occupation details (where applicable)

2.2 Automatically Collected Information

When you use the pkiuck platform, our system automatically collects certain information, which includes:

• IP address and device identification information
• Browser type, operating system, and device information
• Login duration and activity logs on the platform
• Game play history, bet amounts, and transaction records
• Data obtained through cookies and similar tracking technologies

2.3 Transaction Information

pkiuck retains records of all transactions related to your deposits and withdrawals. This includes the date, amount, method, and status of each transaction.

3 Use of Information

pkiuck uses collected information only for the following purposes:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To ensure gaming services, betting features, and bonuses are provided.
• Financial Transaction Processing: To complete deposit and withdrawal processes.
• Customer Support: To resolve your complaints, questions, or requests.
• Fraud Prevention: To detect and prevent unethical activity, money laundering, or other fraudulent conduct.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyze user experience and improve the quality of the platform.
• Communication: To inform you about important updates, policy changes, or relevant promotions.
• Responsible Gaming: To identify potentially problematic gaming patterns and provide timely support.

pkiuck never sells your personal information or provides it to third parties for commercial purposes.

4 Data Storage and Security

pkiuck applies the latest technical and administrative measures to ensure the security of your information.

4.1 Encryption and Security Technology

• All data transmissions are secured using SSL (Secure Sockets Layer) encryption.
• Sensitive information (such as payment data) is stored using advanced encryption methods.
• Regular security audits and vulnerability assessments are conducted.
• Two-Factor Authentication is available.

4.2 Data Retention Period

Your information is retained while your account is active and for a defined period after account closure. Transaction records may be retained for an extended period in accordance with legal obligations and regulatory requirements. After the specified retention period has passed, data is securely deleted.

4.3 Internal Access Controls

Among pkiuck's staff, only those who need access for their work are granted limited access to your personal information. All staff are bound by strict confidentiality agreements and receive regular training.

5 Sharing Information with Third Parties

pkiuck may share your information with third parties only in the following limited circumstances:

5.1 Payment Service Providers

Necessary information is shared with payment gateways such as bKash, Nagad, Rocket, and Upay to process deposits and withdrawals. These service providers follow their own privacy policies.

5.2 Technology and Service Partners

The minimum necessary information may be shared with technology partners who assist with game software, anti-fraud systems, and platform operations to ensure effective service delivery.

5.3 Legal Obligations

If disclosure of information is required under a court order, a lawful request from a government authority, or applicable law, pkiuck will be obligated to provide the information in compliance with the law.

5.4 What We Do Not Do

pkiuck never sells or transfers your information to advertisers, data brokers, or any other commercial entity.

6 Cookies and Tracking Technologies

The pkiuck platform uses cookies and similar technologies that help improve the user experience.

6.1 Types of Cookies

• Essential Cookies: Essential for the basic operation of the website. Without these, the platform will not function properly.
• Functional Cookies: Used to remember your preferences and settings, such as language selection.
• Analytics Cookies: Collect anonymous data to understand which parts of the platform are used most.
• Security Cookies: Help detect unauthorized login attempts and suspicious activity.

6.2 Cookie Controls

You can control or disable cookies from your browser settings. However, disabling essential cookies may cause some important features of the platform to stop working.

7 Your Rights

As a pkiuck user, you have the following rights over your own information:

• Right to Access: You may contact us to find out what information we hold about you.
• Right to Correction: If there is an error in your information, you may request that it be corrected.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In certain circumstances you may request that the processing of your information be restricted.
• Right to Complain: If you believe your privacy has been violated, contact us directly.

To exercise these rights, please contact our customer support team. We aim to respond to your request within a maximum of 30 business days.

8 Account Verification (KYC)

pkiuck follows a Know Your Customer (KYC) process for financial security and fraud prevention.

8.1 Reasons for KYC

The KYC process is carried out for the following reasons:

• To confirm the identity of the account holder
• To prevent money laundering
• To keep minors from using the platform
• To detect and prevent fraudulent activity

8.2 Documents Required for KYC

For verification, pkiuck may request a photo or scanned copy of one or more of the following documents:

• National Identity Card (NID)
• Passport
• Driving License
• Proof of ownership of a payment account

Documents provided for KYC are used solely for identity verification purposes and are stored with maximum security.

9 Protection of Minors

pkiuck provides services exclusively to individuals aged 21 and above. We do not knowingly collect any information from minors.

If we become aware that a minor is using our platform or that their information has been collected, the relevant account will be immediately closed and the collected information will be deleted.

Parents and guardians are requested to monitor their children's internet use. If you suspect that your child has created a pkiuck account, please contact us.

10 Policy Changes

pkiuck may update this Privacy Policy from time to time. For any significant changes, we will try to give users advance notice. Notice of changes may be provided through the following means:

• A notice prominently displayed on the website
• A message sent to your registered email address
• An in-platform notification after login

Continued use of the platform after a policy update means you agree to the terms of the new policy. We recommend that you visit this page regularly to stay informed about the latest information. Previous versions of this policy may be available upon request.

11 Contact

If you have any questions about this Privacy Policy, wish to request a correction to your information, or want to raise a privacy concern, please contact the pkiuck customer support team:

Read our other policies: Terms & Conditions | Responsible Gaming | FAQ